Question 1

Where do you deliver?

Accepted Answer

We deliver throughout North Carolina, Virginia, and South Carolina, with select delivery routes to Georgia, Tennessee, and West Virginia. All deliveries are within approximately 3.5–4 hours of Garner, NC.

Question 2

Do you deliver outside of North Carolina?

Accepted Answer

Yes. We offer regional delivery to neighboring states within our approved delivery radius. Availability depends on location, order size, and delivery route scheduling.

Question 3

How are delivery fees calculated?

Accepted Answer

Delivery fees are based on:
    •    Distance from Garner, NC
    •    Size and weight of furniture
    •    Level of service selected (standard or white-glove)

Your delivery fee will be quoted before scheduling.

Question 4

Do you offer white-glove delivery?

Accepted Answer

Yes. White-glove delivery may include:
    •    In-home placement
    •    Assembly (if applicable)
    •    Removal of packaging

White-glove service must be requested at the time of purchase and may not be available in all locations.

Question 5

How long does delivery take?

Accepted Answer

Delivery timeframes vary based on product availability and delivery routes. Once your order is ready, our team will contact you to schedule a delivery window.

Question 6

What do I need to prepare before delivery?

Accepted Answer

Please ensure:
    •    Clear access to entryways and rooms
    •    Doorways, stairways, and elevators are measured in advance
    •    Parking or building access is secured if required

Additional fees may apply for failed or rescheduled deliveries.

Question 7

Do you deliver to apartments or multi-level homes?

Accepted Answer

Yes, provided the location is safely accessible. Elevator access and stair details must be disclosed before scheduling.

Question 8

Can I pick up my furniture instead?

Accepted Answer

Yes. Local pickup options may be available by appointment. Please contact us for details.

Question 9

Can delivery be delayed or held?

Accepted Answer

Yes. Storage or delayed delivery options may be available for an additional fee.

Frequently asked questions