Frequently asked questions

We deliver throughout North Carolina, Virginia, and South Carolina, with select delivery routes to Georgia, Tennessee, and West Virginia. All deliveries are within approximately 3.5–4 hours of Garner, NC.

Yes. We offer regional delivery to neighboring states within our approved delivery radius. Availability depends on location, order size, and delivery route scheduling.

Delivery fees are based on: • Distance from Garner, NC • Size and weight of furniture • Level of service selected (standard or white-glove) Your delivery fee will be quoted before scheduling.

Yes. White-glove delivery may include: • In-home placement • Assembly (if applicable) • Removal of packaging White-glove service must be requested at the time of purchase and may not be available in all locations.

Delivery timeframes vary based on product availability and delivery routes. Once your order is ready, our team will contact you to schedule a delivery window.

Please ensure: • Clear access to entryways and rooms • Doorways, stairways, and elevators are measured in advance • Parking or building access is secured if required Additional fees may apply for failed or rescheduled deliveries.

Yes, provided the location is safely accessible. Elevator access and stair details must be disclosed before scheduling.

Yes. Local pickup options may be available by appointment. Please contact us for details.

Yes. Storage or delayed delivery options may be available for an additional fee.